Service Delivery Standards
Once you have placed an order with expolinsulation.com.au you will receive a confirmation email from us to confirm that your order has been placed. Orders placed on a weekend or a public holiday will be processed on the next business day. On average, most orders will take up to 3 working days to be processed once the order is finalised (excepting Christmas, Easter periods and other periods of high demand). Expolinsulation.com.au is not open on the weekends so orders are only able to be processed and sent during working hours from Monday to Friday.
Expolinsulation.com.au offers a flat shipping fee of $10 to Australian addresses only. Delivery is not available to addresses outside of Australia. Please note that Expolinsulation.com.au is not responsible for any delays caused by Australia Post or other shipping providers we may use from time to time, especially during high-volume seasons. Please note that all delivery times are estimated. If you are concerned with how long a delivery might take, please check the Australia Post Postage Calculator for an indication of how long a delivery may take to your address: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ .
All parcels are sent from Bayswater North, VIC. Expolinsulation.com.au is not liable for missing parcels due to any errors on the customer or Australia Post’s part. You should receive an email notifying you when your order has been shipped and details to track that item.
Acceptance of the Goods & Refunds
The buyer is responsible for inspecting the goods for fault and notifying us within 3 working days of receiving the goods should there be a fault. We will always return or repair on faulty items. Expolinsulation.com.au does not accept refunds for:
- change of mind;
- faults caused by the misuse in any way that contributed to the fault; and,
- a problem or fault that is completely outside of our control.
If a parcel is received back in our warehouse due to:
- Incorrect address provided (postcode, state, street name, house or unit number); or,
- Non-collection of parcel from post office
A re-delivery fee of $19.95 will apply to cover any return fees charged to us and the cost of re-delivery. This payment must be made over the phone using a credit card. Please contact us on 03 8739 5800 with any questions.
We will exchange items purchased online subject to the following conditions:
- We must be notified within 3 working days of receiving the goods should there be a need to exchange.
- Items must be returned within 7 days of receipt with the packing slip and/or invoice; and
- Items must be returned in unused, original condition, with all original tags/labels attached.
If you request an exchange, you are responsible for any costs associated with returning your item to us. You must also pay any costs associated with us delivering the new item to you and, if the new item is of a higher value than the return item, you must also pay us the difference in price. Your new item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
In the event of the cancellation of an order a non-refundable fee of $14.95 will be charged to cover administrative and artwork fees incurred.